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Using technology to deliver service excellence
Delivering superior customer service is a key ingredient to maintaining Conlog’s customer relationships. Providing support to prepayment customers throughout the world can be challenging.
Conlog has invested in products and processes that optimize the support process. One of the processes that works to the customer’s advantage is the Customer Support Portal. This is a simple step by step self service tool designed for the customer, to help make the life of the customer easier. The support team is able to resolve issues more efficiently and productively as the web portal has in-depth information of our customers’ reported incidents.
To cover all aspects of customer satisfaction, Conlog designed a system with a more holistic approach to customer service.